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Shipping
We ship all orders for the continental United States, Canada and other International customers through USPS Priority Mail Flat Rate Box or by USPS Ground (surface).
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Shipping Charges
We base our shipping charges on the USPS automated system. Our online shopping cart gets the shipping rate directly from USPS based on your address and the estimated weight/size of your package. If shipping seems high it may be because of your location, we ship all orders from our location in Honolulu, Hawaii (zip code: 96825).
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Return Policy
www.moanagifts.com would like our customers to be satisfied with the goods they have purchased from us. If you would like to exchange you may return it to us within 30 days from receipt of the goods for an exchange only.
You must obtain a Return Merchandise Authorization (RMA) number from us prior to returning the item(s) (We do not accept returned items/packages without an RMA#). You may request authorization through the "Contact Us" link. Shipping, handling and insurance charges are non-refundable. You are responsible for return shipping costs. All returns must be accompanied by the original receipt which was given to you and with the original packaging. There is no exchanges on "Bargain Items." If you have any questions regarding your order, please feel free to contact us through the "Contact Us" link, or call us at 808-384-5915, or write to us:
Moana Quilts
Lunalilo Home Road #233
Honolulu, Hi 96825
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Damage During Shipping
All shipments through USPS are sent with DELIVERY CONFIRMATION only. Shipping companies have specific regulations for returns of damaged goods. When you receive a package from a shipper and it is damaged, you must contact them and report that the package arrived in damaged condition.
You will need to keep all original packaging, including cartons and contents, until the claim resolution process is finished. It may be necessary to make the packaging available to the shipping company for inspection.
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Shipping Times
We make an effort to ship your order as soon as it is received. If your order does not ship the same day, it will usually be shipped the next business day.
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